Break Your Own Rules

When working with a customer, you know that there is not always just one way to do something. Customers in unique circumstances sometimes need unique solutions. By breaking your own rules occasionally, you may learn that you have kept a customer that may have otherwise left. It is important to make decisions based on unique issues that come your way. When you can go that extra mile for your customer and make them happy, everyone succeeds.(Source: Manta.com)

When have you had to make an exception for a customer?